Support & Maintenance

For every piece of software you use, updating the software when a new version is available is part of owning the software. Your website software is no different. For your on-line presence, keeping your site updated is a matter of business security and not just outdated software. Out of date, or vulnerable, software is one of the best ways for hackers to attack your site and gain access.

Some clients or their staff may not be up to the effort of maintaining the updates of their sites. All business owners have more important things to be doing, such as getting new business and taking care of their existing clients. Maintaining their website would not likely be one of their high priorities. For other clients, they are technically savvy enough to take care of the maintenance and would like to do so for many differing reasons.

For all our clients, we're here for you to do the updates or as a safety net if you choose to do them yourself. We will support your site whether you are hosting with us or not. Our support and maintenance package are available by the hour, or in several multi-hour packages. We can also customize a support package to meet your exact needs.

Check out our grid below for more more information and pricing.

 

Support and Maintenance Packages*1,2,3


Included Hours
Discount
Base Price

Payment Options
By the Hour
1
None
$75

As Purchased
5-Hour Pack
5
10%
$337.50

Yearly
10-Hour Pack
10
15%
$637.50

Yearly
15-Hour Pack
15
20%
$900.00

Yearly

Package Add-Ons

Site Backups*4


After Maintenance

Scheduled*5
Setup Fee
Quarterly*
Monthly*

Off-Site*6
Setup Fee
Quarterly
Monthly
Storage Fee
By the Hour
Included


$75
$75
$150


$75
$75
$150
Varies*
5-Hour Pack
Included


$75
$75
$150


$75
$75
$150
Varies*
10-Hour Pack
Included


$75
$75
$150


$75
$75
$150
Varies*
15-Hour Pack
Included


$75
$75
$150


$75
$75
$150
Varies*

Hosting*7,8


Package 1
Package 2
Package 3
By the Hour
Not Available
Not Available
Not Available
5-Hour Pack
add $60
add $120
add $180
10-Hour Pack
add $60
add $120
add $180
15-Hour Pack
add $60
add $120
add $180

* Notes:

  1. Unused hours roll over from purchased year to the following year and expire on December 31 of the following year.
  2. Additional hours are available for the same pricing as the above package rates and are added to the current package hours
  3. Graphic Design work is NOT included in the package hours and is billed at $65 / hour
  4. Site backups are tested for each client on our support and maintenance packages the first month of each quarter around the 15th of the month; Hourly customers will need to pay for this testing to occur; Package clients will have the time to test the backup subtracted from their package.
  5. Schedule backups may require your hosting account to upgraded due to disk space requirements.
  6. Off-site refers to backups done to an external site or are stored on an external site. Off-site backups require a separate setup fee and an account with Amazon S3 service.
  7. Hosting is available to clients on a 5-hour+ support and maintenance contract
  8. Package upgrades can be done at anytime and is prorated based on the remainder of the original contract

We Do The Work...

toolbox 250x187

... So You don't have to!

  • Joomla Updates
  • Extension Updates
  • Content Updates

Let's Get Started!

Ready for us to take over those updates and let you relax and get on with business?

Contact Us